Got a Question

Why not see if your question is answered below:

Q: Need to make an amendment to your order?

Unfortunately, due to the personalised nature of our items personalised products cannot be cancelled. As our production processes run 24 hours a day and are fully automated, your item enters into production as soon as you have ordered and we are unable to remove it. Please double check that you are happy with your order, before checking out.

Q: Where is my order?

If you have allowed the requested time, please contact your local sorting office and enquire if your goods are being held there, even if you have not received a 'While you were out' card. If your goods are not there, please email us at and let us know your name, order number, and full delivery address.

Having trouble placing your order?

Q: General Enquiries

The best way to contact us is to email us at where we endeavour to respond to all emails within 24 hours (Mon - Fri).

Contact Information

In The Paper Limited,

Head Office, Unit 12,

Weardale Business Centre,

Martin Street, Stanhope,

County Durham, DL13 2UY